Welcome to Tehaleh Premium Cleaning. By booking, scheduling, or accepting residential cleaning services from Tehaleh Premium Cleaning ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by the following Terms and Conditions. Please review them carefully before securing your appointment.

Payments & First-Time Booking Deposit
Payment Due Date: Payment in full is due at the time service is rendered unless prior written arrangements have been made. We accept major credit cards and secure digital payments.

First-Time Booking Deposit: A $35 non-refundable deposit is required for all first-time bookings to secure your appointment slot. This deposit will be credited directly toward the total balance of your initial cleaning service.

Late Payments: Balances unpaid past 24 hours from the completion of service may incur a $25 late fee. Future scheduled cleanings will be suspended until outstanding balances are paid in full.

Property Access & Lockout Policy
Gaining Access: Clients must provide reliable access to the property on the scheduled service date (e.g., house key, entry code, garage code, or by being present at the time of arrival).

Lockouts: If we arrive and are unable to access the property within 15 minutes of the scheduled window, a lockout fee equal to 50% of the scheduled service cost (or loss of the $35 deposit) will apply.

Cancellations & Rescheduling
Notice Required: We request at least 48 hours' notice to cancel or reschedule a service appointment without penalty.

Late Cancellations: Cancellations made with less than 24 hours' notice forfeit the $35 deposit or incur a fee equal to 50% of the scheduled service estimate.

Pre-Existing Damage & Wear and Tear
Pre-Existing Wear: We inspect surfaces prior to cleaning. We are not responsible or liable for damage resulting from pre-existing wear and tear, aged materials, improper installation, or previous improper cleaning methods (e.g., loose grout, worn stone sealants, scratched flooring, fragile blinds, or oxidized fixtures).

24-Hour Reporting Window: If you believe an item or surface was damaged during our service, you must notify us in writing within 24 hours of service completion. We reserve the right to inspect and attempt to remedy any verified issue before third-party repairs or refunds are considered.

Biohazards, Chemicals & Safety Limits
Hazardous Materials: For the safety of our cleaning technicians, we strictly do not clean or handle human or animal biohazards (including urine, feces, vomit, blood, litter boxes, or severe mold infestations) or heavy chemical hazardous materials.

Refusal of Service: If active biohazards, pest infestations, severe hoarding conditions, or unsafe working environments are encountered upon arrival, we reserve the right to halt service immediately. Applicable lockout or short-notice cancellation fees will apply.

Pet Safety Policy
Securing Pets: Aggressive, anxious, or overly protective pets must be safely secured in a crate, separate room, or outside area during the service window for the safety of your pets and our staff.

Unsecured Pets: While we take extreme care when entering and exiting the home, Tehaleh Premium Cleaning is not liable for pets that escape through open doors or windows while cleaning is actively in progress.

Client Preparation & Safety Constraints
Tidying & Clutter: To ensure efficient cleaning, please ensure personal items, clothing, toys, and sensitive paperwork are cleared from surfaces prior to arrival.

Lifting & Height Limits: For safety and insurance compliance, staff will not move items weighing over 30 lbs or climb higher than a 2-step ladder.

Satisfaction Guarantee
Your satisfaction is our priority. If any area included in your scope of work was overlooked, please contact us within 24 hours of completion. We will return to re-clean the specific area at no additional charge.

Tehaleh Premium Cleaning
Bonney Lake, WA 98391
Phone: (253) 313-6142 | Website: tehalehcleaning.com
Tehaleh Resident Owned and Operated